Prices and terms of payment

The prices quoted on the AELYSA bioassays platform are final prices and include the value added tax applicable in the Netherlands and, in principle, any fees (e.g. shipping costs). In individual cases, however, it is possible that special regulations apply to individual fees, in particular delivery fees. If this is the case, you will be informed of this directly during the product presentation on the AELYSA bioassays platform and during the ordering process. When importing goods into countries outside the Netherlands, import duties and taxes may be incurred due to export restrictions, which you must bear. You are responsible for the proper payment of any applicable duties, taxes and fees.

We reserve the right to change products and product prices at any time. We also reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed from or under the same customer account, credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the email and/or billing address/telephone number provided at the time of the order.

The gross purchase price will be displayed to you by clicking on the "Buy" button before the completion of the respective order process subject to payment and is due immediately without deduction after placing the order.

AELYSA Bioassays offers various payment methods (e.g. credit card, PayPal, iDEAL), but without being obliged to offer a specific payment method in the future. Further information on the accepted payment methods can be found on the AELYSA bioassays platform. AELYSA Bioassays reserves the right to restrict the payment methods a customer can choose from depending on order value, shipping region or other objective criteria.

The delivered goods remain the property of AELYSA Bioassays, notwithstanding their delivery, until full payment has been received.

We reserve the right to change products and product prices at any time. We also reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed from or under the same customer account, credit card and/or orders using the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting you at the email and/or billing address/telephone number provided at the time of the order.

Delivery and shipping

Unless otherwise agreed, the goods will be shipped to the delivery address you specify.

The shipping route is determined by AELYSA Bioassays.

AELYSA Bioassays is entitled to make partial deliveries. In the case of partial deliveries arranged by AELYSA Bioassays or offered to you, subsequent deliveries will be free of charge. In case of partial deliveries on special customer request, the shipping costs will be charged for each partial delivery.

All products and goods will only be shipped after receipt of payment.

All delivery obligations of AELYSA Bioassays are subject to the reservation "while stocks last". AELYSA Bioassays may therefore withdraw from the contract if the available stock is exhausted. If the stock is only partially exhausted, so that not all of the goods requested in the customer's order can be satisfied, AELYSA Bioassays may divide the available stock among one or all customers at its discretion. If this does not satisfy all the requirements specified in the customer's order, the customer is entitled to withdraw from the order.

Delivery periods and dates are as stated in AELYSA Bioassays' order confirmation. Delivery periods and dates are approximate unless they are expressly stated to be binding. The actual delivery may deviate from the stated delivery period by up to 10 days.

The delivery period begins when AELYSA Bioassays sends the order confirmation (or accepts the order if no order confirmation is issued), but not before the customer has provided all the documents, permits, authorisations, approvals and releases which may need to be obtained, clarified all technical issues and any agreed down payment or advance payment has been received. Compliance with the delivery period is subject to the timely and proper fulfilment of the customer's other obligations.

The delivery period shall be deemed to have been observed if the goods have left AELYSA Bioassays' premises by the end of the delivery period or if AELYSA Bioassays has notified the customer that the goods are ready for dispatch.

In the event of delay in delivery, the customer is entitled to withdraw from the individual contract after informing AELYSA Bioassays of the delay and after a period of ten (10) working days has elapsed during which AELYSA Bioassays can make the delivery which would otherwise be considered late. AELYSA Bioassays shall be liable for any damages suffered by the customer due to late delivery in accordance with clause 14 of these General Terms and Conditions.